Frequently Asked Questions
Shipping and delivery
How long does shipping take?
Orders within the EU are usually delivered within 2-5 working days .
What are the shipping costs?
Orders under €150: Shipping costs €5
Orders over €150: Free shipping
Which shipping providers do you use?
We ship your order reliably via DHL, UPS and GLS .
Can I track my order?
Yes, after your order has been shipped you will receive a tracking number by email, which you can use to check the status of your delivery at any time.
How do you package the products?
All products are shipped CO2-neutrally and in fully recyclable packaging.
What happens if my delivery arrives damaged?
Please contact our customer support immediately. We will arrange for a replacement or refund, as you prefer.
Can I have my delivery sent to a different address?
Yes, you can specify a different delivery address during the ordering process.
Are there any shipping restrictions?
Currently, we only deliver within the EU .
Payment and refund
Which payment methods do you accept?
- Credit card (Visa, Mastercard, American Express)
- PayPal
- Instant bank transfer / Klarna
- Apple Pay / Google Pay
Is the payment secure?
Yes, all payments are processed through encrypted and secure payment providers. Your data is protected at all times.
When will my payment be debited?
The payment is usually processed immediately after the order is completed.
Can I cancel my order?
Cancellation is possible as long as the order has not yet been shipped. Please contact our customer support as soon as possible.
How does the refund process work?
After receiving and inspecting your return, we will refund the amount to the original payment method. Processing usually takes 3–5 business days.
How long do I have to return a product?
You can return your order free of charge within 14 days of receipt, without giving any reason.
Who pays for the return shipping?
Returns are free of charge for you.
When will I receive my refund?
After receipt and inspection of the return, the refund will be credited back to the chosen payment method within 3-5 working days .
Products
What products does Langston & Keene offer?
We offer a wide variety of luggage, including:
- Hard-shell aluminum suitcases in various sizes (Cabin, Medium, Large)
- Backpacks and bags for everyday life, business and travel
- Accessories such as luggage tags and organizers
What materials are the products made of?
Our suitcases are made of high-quality aluminum, and our bags and backpacks are made of abrasion-resistant, durable fabrics. All products are manufactured under the strictest quality controls to ensure durability and reliable use.
Are the suitcases suitable as carry-on luggage?
Yes, our cabin suitcases meet most airline hand luggage requirements.
Are there different size options?
Yes, our suitcases are available in Cabin, Medium and Large sizes to meet your individual travel needs.
Are the products durable?
Yes, all Langston & Keene products are designed for durability. Hard-shell suitcases undergo comprehensive stress and quality tests, while textiles and zippers are tested for everyday use.
Is there a warranty on the products?
Yes, all Langston & Keene products come with a lifetime warranty that covers defects in materials and workmanship.
How do I care for my suitcase or backpack?
Aluminium cases can be cleaned with a damp cloth.
Textiles can be treated with mild detergent and hand washing.
Avoid harsh chemicals or grinding to protect the surfaces.
Maintenance, repair and warranty
How do I care for my suitcase or backpack?
Aluminum cases: Clean with a soft, damp cloth. Carefully polish light scratches.
Textiles (backpacks & bags): Treat with mild detergent and hand wash. Avoid direct sunlight and harsh chemicals.
Accessories: Treat leather pendants or other materials with a suitable care product to extend their lifespan.
What happens if my product is damaged?
If you experience damage to materials or workmanship, please contact our customer support. We will assess the damage and offer a repair or replacement.
What kind of guarantee do you offer?
All Langston & Keene products come with a lifetime guarantee. It covers defects in materials and workmanship and applies to all suitcases, backpacks, and accessories.
How can I activate the warranty?
The warranty is automatically activated with your purchase. We recommend keeping your order and product information to ensure prompt processing in the event of a warranty claim.
Are there any limitations to the warranty?
The warranty covers defects in materials or workmanship, but not damage caused by improper use, accidents or normal wear and tear.
How long does a repair or replacement delivery take?
Once you have returned your product to us, we usually process the case within a few working days to ensure a quick solution.
How do I care for my suitcase or backpack?
Aluminium cases can be cleaned with a damp cloth.
Textiles can be treated with mild detergent and hand washing.
Avoid harsh chemicals or grinding to protect the surfaces.
Generally
What is Langston & Keene?
Langston & Keene is a premium travel brand that designs high-quality aluminum luggage, backpacks, bags, and accessories. Our focus is on design, durability, and functionality for every type of traveler – from daily commutes to short or long-haul trips.
When was Langston & Keene founded?
Our brand was founded in 2015 to develop innovative, durable, and stylish luggage for modern travelers. Since then, we have been setting new standards in quality, design, and functionality.
Where are the products manufactured?
All products are developed and tested according to the highest quality standards. Our suitcases, backpacks, and accessories are created in close collaboration with leading manufacturers and suppliers who prioritize precision and durability.
How can I contact customer service?
Our customer support is available by email and phone. We can help you with any questions about products, orders, shipping, returns, or repairs.
Does Langston & Keene offer gift vouchers?
Yes, we offer gift vouchers in various value levels that can be redeemed online.
How can I stay informed about new products and promotions?
Subscribe to our newsletter to receive exclusive offers, product news and exciting collaborations directly.
Where can I buy the products?
Langston & Keene products can be ordered directly online through our online shop. All items are available for fast delivery within the EU.
Still questions?
Our customer service team is here for you. No request is too big or too small. We look forward to getting in touch with you. Simply use our
Contact form.
