Customer Service
If you have any questions or require assistance, please do not hesitate to contact us at any time.
Send us a message
Our concierge team attends to every request with the utmost care. Please leave your request using the contact form – we will reliably get back to you within 24 hours (Monday to Saturday).
Live Chat
For immediate advice, our digital concierge is available to assist you in real time. This service is active as soon as a consultant from our studio is available online.
Your customer portal
Manage your registered travel companions, access your digital certificate of ownership worldwide, and keep track of repair orders and services in your personal area.
Request a repair
Should your Langston & Keene suitcase require maintenance or if there is transit damage, you can easily initiate a claim via your customer account. Our manufacturing atelier in Austria will ensure a swift and professional repair.
Subscribe to the journal
Sign up for our Manufacture Newsletter and receive exclusive early access to limited editions, insights into our studio, and news from the world of stylish travel
Frequently Asked Questions
Find immediate answers to the most important questions regarding our handcrafted suitcases, registration, care instructions, and how our lifetime warranty works in our knowledge base
